Frequently Asked Questions

How do I schedule a consultation?

In-person appointments are reserved online or by calling (438) 943-0909. Virtual consultations can only be scheduled by speaking to a care manager (not all medical issues can be treated or assessed virtually, our care manager will guide you).

What is the cost of a consultation and what forms of payment do you accept?

Appointments are $219 to $349, depending on the type of physician you are consulting. A deposit of $99 is required to reserve your appointment. We accept debit and credit cards, interac e-transfer or cash.

What if I need to reschedule or cancel my consultation?

Patients are able to schedule, modify and cancel reservations anytime using our online system or phone service. If a cancellation is made with less than 24h notice, the $99 deposit is forfeited as a late cancellation fee.

How long is my consultation?

Consultations are 20 minutes long. Patients are free to discuss any matters during the allotted time. However, in consideration of all patients we adhere to our 20 minute time limit. Typically, this is enough time to discuss one or two health concerns.

Are there any membership or administrative fees?

No, there are no hidden fees.

Is my visit covered by RAMQ or private health insurance?

We are a private clinic and do not accept provincial health insurance (RAMQ). Our services may be covered by private insurance, but patients must check with their insurance provider. Healthcare services are also eligible for a tax deduction when filing annual tax returns.

I need the doctor to complete a form, is there any cost?

Doctor’s notes and SAAQ/CSST documents are completed free of charge. In some cases, forms for disability leave, government benefit applications or forms completed outside of consultation time are subject to a $49 fee. For more information, please call (438) 943-0909 and speak with our staff. Bring the form to your appointment and show it to your nurse or physician at the start of your consultation. Please allow up to 3 business days for the completion of any forms

Where can I complete my blood or lab testing?

All lab testing requires a requisition from a Quebec physician. We offer laboratory services for all patients, including those seen by a physician outside of CloudMed.
‍

RAMQ Patients
Patients with provincial health insurance (RAMQ) may complete testing free of charge using clicsanté. For patients seeking express service, we offer optional paid testing services at our clinics.
‍
Non-RAMQ Patients (international, out-of-province, etc.)
Private testing services are available at our clinics (the fee depends on the tests ordered).

How will I receive my test results?

CloudMed Patients
Patients are provided a free phone follow-up to discuss all test results, including radiology and lab tests.

Normal or non-urgent results are followed by our team of registered nurses.
Important results that require follow-up or explanation are communicated
by our physicians (an in-person follow-up may be required).

Non-CloudMed Patients
Test results are sent directly to the prescribing physician only. Please contact your physician for more information.

Do I have to book a consultation for a prescription renewal?

Yes, a consultation is required for prescription renewal.

I do not have a family doctor, can you help me?

In addition to acute care, we see patients for annual exams, chronic disease, mental health and preventative care. Our physicians are family doctors and follow patients regularly. Many patients who use our service are unable to secure an appointment with their family doctor, or are currently waiting to receive a family doctor. Patients can register to find a free, RAMQ family doctor online.

I want a referral for specialist consultation and/or testing.

We provide referrals for specialty consultation and testing (labs, imaging, etc.) as medically necessary only.

Do I have to wear a mask?

Wearing a face covering continues to be mandatory. You must have your face covering on upon arrival and keep it on for the duration of your visit. Young children under the age of two are exempt from this preventive measure. Also exempt are individuals with a medical condition or disability that makes it difficult to wear a mask, as long as they can provide an official medical certificate along with an identification card (with or without a photo).

We didn't answer all your questions?

If you have any other questions, please call (438) 943-0909

Frequently Asked Questions

We didn't answer all your questions?

Frequently Asked Questions

Integer fringilla sapien eu

Integer fringilla
sapien eu